In the event that you have ever had a hosting account in the past or you have dealt with any other kind of online service, you probably know from your personal experience that for many things it's better to talk to a live person on the telephone rather than exchange support tickets or email messages. In order to find out more about a particular service before you decide to purchase it or if something small-scale should be done, for example, it is really far easier and a lot faster to do it real-time. When you can seek the advice of representatives by phone, it is also very likely that you're dealing with an actual hosting provider, not just a reseller. The type of support that you can get by phone varies between different providers - from very general issues to dedicated tech support. Generally most of the suppliers supply pre-sales assistance and first level phone support, while more complex technical matters are managed via electronic mail and tickets.
