In the event that you have ever had a hosting account in the past or you have dealt with any other kind of online service, you probably know from your personal experience that for many things it's better to talk to a live person on the telephone rather than exchange support tickets or email messages. In order to find out more about a particular service before you decide to purchase it or if something small-scale should be done, for example, it is really far easier and a lot faster to do it real-time. When you can seek the advice of representatives by phone, it is also very likely that you're dealing with an actual hosting provider, not just a reseller. The type of support that you can get by phone varies between different providers - from very general issues to dedicated tech support. Generally most of the suppliers supply pre-sales assistance and first level phone support, while more complex technical matters are managed via electronic mail and tickets.
Phone Support in Hosting
As we have live phone support 14 hrs a day, you have the option to call us and consult with one of our customer support representatives to get more information about all Linux hosting that we provide and make sure that our servers meet the system requirements for your sites before purchasing anything. For your convenience, we have phone numbers on as many as 3 different continents so that you can call the one closer to you - in the United States of America, the UK or Australia. If you're already a customer, you will be able to call us about general and billing matters, or even about some technical issues. In case the issue is strictly technical or it needs more time to analyze, you will have to go through our ticketing system, that will allow both you and our technical support team to keep track of the info provided by either side.