Customer Support Channels
A 1–hour Response Guarantee
Offering outstanding support in a timely manner is our high priority, so that we backup each Linux hosting plan with a one hour ticket solution guarantee. Once you supply a ticket or post an e–mail, our user tech support staff will try all they possible can to deliver the most satisfactory answer to your issue and to offer information quickly.
A Top–quality Support Service
Our tech support service is offered by a group of certified professionals who are prepared to answer to your query quickly. It is easy to get hold of the technical support staff by opening a technical support ticket from your Web Site Control Panel or by submitting us an e–mail. On business days, you may also contact us on the phone or use the online chat solution.
An Intuitive Help Section
We have integrated a thorough information base into the Control Panel so that you can obtain handy step–by–step guidelines anytime. Each section of the Control Panel features its own contextual support area presenting a list of how–to articles. We have also organized movies to provide you with a superior visual representation of the best way to carry out any given job.