Help and Support Channels
A 1–hour Ticket Resolution Warranty
Our crew of qualified professionals will do their best to respond to your assistance enquiries in about 1 hour. If, however, the issue you have stumbled upon demands some help from the Admin =Team,= we will send the ticket to the technician on shift and will post a reply to notify you.
Top–quality Client Support Service
We give you 24x7 tech support through a lightning fast ticket program included in your Control Panel. You could e–mail us at any time about any of the software packages that come pre–installed on your virtual server, including the selected Linux distribution, the server administration panel and our custom designed Web Site Control Panel.
An Intuitive Help Section
A thorough and routinely updated knowledge base is included in our custom–built Web Site Control Panel. It offers you quick tips about how to carry out all the basic web site administration jobs. The Help section offers you detailed how to articles and reviews and step–by–step video tutorials. You can open the Help area by pressing the Help or Video buttons in the right part of each Control Panel section.