A 99.9% Server Uptime
The main advantage of constructing your very own hosting system is that you don’t have to be worried about compatibility – you set up a particular set of software applications in such a way so as to work with a given set of hardware components. The outcome is something far more stable and dependable, since there are less possible risks of failure. We’ve set up our cloud hosting platform atop proven hardware elements as well as a significantly customized version of SELinux in an attempt to create a completely secure environment for all your web sites.
This is the reason why, with all our Linux hosting packages we offer a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s very important that you also build your own network architecture. That’s why we set up a custom–configured internal network in all our data center facilities. Relying on first–rate Juniper routers and switches, our internal network allows for hyper–fast data transfer speeds and is also fully redundant.
As a result, you will enjoy a 99.9% network uptime in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center as well as in our Australia based data center, irrespective of which hosting package you’ve picked.
A 30–Day Money–Back Guarantee
Although we have done just about everything to curtail all possible risks with our cloud hosting plans and although we offer excellent client support, there are instances when the customer is simply not pleased with what we are offering. Or he has to switch to a more powerful hosting service, like a virtual private server or a dedicated hosting server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not fully pleased, you will get your money back.
24/7 Technical Support
We have attentively hand–picked each member of our 24x7 support staff so that we can provide the best support service you can get. Each one of our technicians has lots of years of experience working with hosting accounts behind his back, so they know what they are doing. And they’re available to you 24/7/365 – you can reach them at any time and they will respond ASAP.
Their average support ticket response time is less than twenty minutes, whereas with other web hosting suppliers you have to wait around for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in less than sixty minutes.