Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We offer a 60–minute response time warranty for every support ticket or email that you send to the support staff. We’ll rapidly reply to all common queries and forward right away the case to our sysadmins in case further assistance is required. If you order our Optional Managed Services package, we will complete any of the included server administration services at a time that has been agreed upon preliminary.
A Premium Client Care Service
We will be online for you 24x7 to respond to any inquiries that you may have regarding our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help handling server management tasks, you can check out our Optional Managed Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures
An Easy–to–Navigate Help Section
We have equipped the Web Site Control Panel with a comprehensive knowledge base, which offers comprehensive explanations of its features and functions. Also, we have created in–depth video tutorials that will further demonstrate to you how to carry out a certain operation or troubleshoot a regularly experienced problem. The educational articles and the video tutorials are readily reachable from each section of the Web Site Control Panel through the Videos and Help buttons located in the upper right corner.