One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it boost user experience?
If you ever face a problem with your website and are unable to handle it, ask the respective hosting company’s client support team to help you bring the site back online. A timely solution would be the most favorable scenario, but many companies answer within twenty four hours or even more, particularly if you are dealing with a hosting reseller. Even if your problem can be resolved easily, your website may not function correctly or it may not be accessible whatsoever for a longer time period, so you may lose prospective clients since it is rather unlikely that anybody would be dying to come back to a site that is inoperative. That being said, you need to make certain not only that you can get in touch with your hosting provider, but also that they can reply and help you in a well-timed manner. If a software application update does not proceed smoothly or you erase something by accident, for instance, the website should be restored swiftly so as to avoid elongated inaccessibility.
One-Hour Response Guarantee in Hosting
Our Linux hosting
feature a 1-hour reply guarantee, which means that irrespective of what query or problem you might have, we’ll always be there to help you. Actually, it rarely takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both sales and technical matters. Our customer support team reps are available 24/7, even on weekends and holidays, so you will get swift help at any time. We are aware of precisely how valuable time can be, so by the time we respond to your e-mail or trouble ticket, we will have probed into the issue and, if we haven’t worked out a solution, we’ll supply you with more information about what you have to do on your end, if the case requires this. With our support services, you can be sure that there will be somebody to lend you a hand momentarily, irrespective of what time of day or night it is.