A live chat is one of the ways of communication supplied by some web hosting suppliers as a part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech support. This method of contact is faster than a support ticket and it makes it less likely to misunderstand or misspell something as compared to a call with an agent. In addition, if the trouble that you have requires some time to be investigated and dealt with, you can do something different meanwhile instead of just waiting, as you'd have to do when you call. Also, you can use a live chat support service free of charge as long as you have web accessibility even if your hosting provider is based in a different country and they do not have a local phone number that you can call.
Live Chat Support in Hosting
We supply a live chat assistance service for all Linux hosting
that we offer and we will assist you with almost everything in real time. In case you don't have an account with us yet, we'll give you more info about the packages to help you to pick the most appropriate plan. In case you are an active customer, we are able to assist you with any billing or general issue plus with lots of common technical troubles, for instance an email address setup in a desktop email client. When you are unable to phone us for some reason or you are in a country where we do not have a local telephone number, our live chat will be the best choice to contact us. Needless to say, some issues need longer time to analyze and test, so you will have to open a support ticket to our technicians, but nonetheless, we can save you time and assist you with numerous troubles on the chat.