There are a handful of ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a trouble ticket system. It is the least complicated method of communication for many reasons. In the event that no tech support staff member is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always hit home. Additionally, you can copy/paste extensive bits of information without having to worry about spelling errors, and if a particular issue needs more time to be fixed or a number of responses must be exchanged, all the information will be in the exact same location, so each party can always see the comments supplied by the other one. The negative side of using tickets to contact your web hosting provider is that they’re usually separate from the web hosting platform, which means that if you have to provide information or to adhere to guidelines, you will need to use at least two separate systems and this number may rise in case you want to manage several domains. Additionally, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a reply.
Integrated Ticketing System in Hosting
In stark contrast with what you may find with many other hosting providers, the ticketing system that we use with our Linux hosting is included in the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize several usernames and passwords, since you will be able to manage your tickets and the web hosting account itself in a single place. So, in case you’ve got an enquiry or confront a problem, you can touch base with our help desk staff members instantly. Our ticketing system comes with a clever search option. This implies that even if you’ve posted an immense number of tickets over the years, you’ll be able to find the one that you need without any effort. Also, you can check knowledge base recommendations for troubleshooting commonly confronted obstacles.