The availability of the customer and technical support that a hosting company provides can tell you a lot for the services they supply too. When you are allowed to use just emails and / or tickets, you have most probably discovered some reseller and not the web hosting supplier. When this is the case, you will have to wait for a couple of days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real web hosting company for extra assistance. When the provider offers you different ways of communication with quick response time available at any time, they're most likely the top provider, not just a reseller. Which means that you will benefit from timely assistance and excellent support because they'll have direct access to the servers where your account is. Regardless of the problem - technical or sales, it's always better to have the option to get hold of your hosting company directly by using your favourite method of communication.
24/7 Customer Support in Hosting
We acknowledge the significance of getting assistance in a timely manner, so our hosting services feature 24/7 support plus several means of contact. In case you do not have an account yet, you can easily phone us or take advantage of our live chat and consult with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up obtaining a service that you can't use. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. Unlike the vast majority of suppliers that you can find today, we answer to all the tickets within one hour, so you won't have to wait for an entire day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server packages that we supply come with 24/7 support through numerous means of communication and with a one-hour max reply time warranty. If you want to find out more about the plans or you have any kind of general or billing questions, you'll be able to call one of the local numbers that we have around the globe or you may use our live chat support and talk with a live representative. For strictly technical issues that need the help of a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, as all these channels are more appropriate to keep track of a certain matter. The reply time for them rarely is more than 30 minutes, which means that you can forget about waiting for an entire day in order to receive assistance. The support service is available for any kind of server-related matters, and the pre-installed software. If you'd like to receive support for third-party applications, you may consider adding the Managed Services upgrade that we offer for all the packages.